Review

Customer Scorecard With Strategy2Act.com

By admin ⋅ February 8, 2009 ⋅  Email This Post ⋅  Print This Post ⋅ Post a comment

Have you ever heard about strategic planning? For the first time I heard this words, I imagine about white boards with its markers that makes my head spin, also with cups of coffee and many donuts. For simple, strategic planning is about to write short term or long term mission statement to be accompanied by key performance indicators and key result areas (KPI or KRA).

I remember for the first time while I was working with key performance indicator in our new strategic plan. We makes evaluation about customer KPI, we synchronize customer status with its turnover performance to see how it works with new strategic plan.

Beside KPI, we also collects information about customer metrics to measure customer satisfaction with our new strategic plan. This is an important parts to make sure our current strategic stick on our mission.

If you are working with above planning daily, then I would recommend balance scorecard management from strategy2act.com to help you in your daily tasks. This site offers complete packs for market risks, financial risks, operational risks, customer scorecard which included with key performance indicators, key results areas and also risk metrics.

Results data can be easily exported into Excel format, so it can easily synchronize with other software such as Enterprise Resource Planning System and others. For more information, just visit strategy2act.com.

Tags: customer kpi, customer metrics, customer scorecard, strategy2act.com